Clear terms.
No surprises.

1. Who we are

THEBIGGROUND is a trading name of TechScale AI Solutions (“we”, “us”). You can reach us at info@thebigground.com or +1 (347) 662-4816.

2. Using this website

The content on this website is provided for general information about our services. We work to keep it accurate and current, but it does not form part of any contract and may change without notice. You may not copy, scrape or reuse the content, design or code of this website for commercial purposes without written permission.

3. Requests, bookings and quotes

Submitting a form, requesting a call or suggesting a time does not create a booking or a contract. We review every request and confirm next steps by email or phone. A proposed time for a conversation is only confirmed once we say so in writing.

4. Proposals and engagements

Every engagement starts with a written proposal that sets out the scope, deliverables, responsibilities, fees, timing and any third-party running costs (for example hosting, software subscriptions or advertising budgets). Work begins once the proposal is accepted and any agreed deposit is received. Changes to scope are agreed in writing before they are carried out.

5. Fees and payment

Fees are stated in the proposal. Unless agreed otherwise, invoices are due within 14 days. Third-party costs are passed through at cost or, where stated, billed directly to you by the provider. Ongoing services are billed monthly and can be ended by either side with 30 days’ written notice.

6. Your responsibilities

You agree to provide timely access, information, content and approvals needed for the work, to make sure you have the rights to any material you give us, and to review deliverables within the agreed time. Delays on your side may move timelines and may be billed where they cause additional work.

7. Results

We bring experience and care to every engagement and report progress against agreed measures. Search rankings, lead volumes, advertising outcomes and revenue depend on many factors outside our control, so we do not guarantee specific results.

8. Intellectual property

On full payment, you own the deliverables created specifically for you (such as website content, designs and custom code), except for third-party components and our pre-existing tools, templates and know-how, which we license to you for use in the deliverables. We may show the work in our portfolio unless you ask us not to in writing.

9. Confidentiality and data

We keep your business information confidential and use personal data only as described in our privacy notice. Where we process data on your behalf (for example in a CRM or booking system we build for you), we do so on your instructions.

10. Liability

To the extent permitted by law, our total liability for any engagement is limited to the fees paid for that engagement in the 12 months before the claim, and we are not liable for indirect losses such as lost profit or lost data. Nothing in these terms limits liability that cannot be limited by law.

11. Ending an engagement

Either side may end an engagement with written notice. You pay for work completed and costs committed up to the end date, and we hand over completed deliverables and access in an orderly way.

12. General

These terms are governed by the laws of the State of New York. If any part is found unenforceable, the rest continues to apply. We may update these terms; the version on this page at the time of your engagement applies.